Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain

Contact details

Telephone: 07919026740

Email: hello@morgansaltandvine.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

Health information

We collect or use the following information to comply with legal requirements:

Name
Contact information
Financial transaction information
Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Payment details
Purchase or service history
Financial transaction information
Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

We use relevant personal information to respond to customer queries, investigate and resolve complaints, and deal with potential claims. This allows us to provide an appropriate response and maintain accurate records. We only use information that is relevant to the matter and do not use it in ways that would have an unjustified impact on individuals.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information:

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, deal with queries or claims, and meet our legal and accounting obligations.

Enquiry information where no booking is made is generally kept for up to 12 months.

Customer and transaction information is generally kept for up to 6 years to meet legal and accounting requirements.

Dietary and allergy information is kept only for as long as reasonably necessary to provide the service, or longer where necessary to deal with an incident or claim.

Who we share information with:

Data processors:

Wix.com Ltd

This data processor does the following activities for us: They host our website and process information submitted through our website enquiry forms.

Google Ireland Limited

This data processor does the following activities for us: They provide our Gmail email service and store and process emails and related contact information.

National Westminster Bank plc

This data processor does the following activities for us: They provide our business banking services and process financial transactions and related payment information.

Others we share personal information with

Insurance companies
Professional or legal advisors
Relevant regulatory authorities
Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Wix.com Ltd

Category of recipient: Website hosting and website services provider

Country the personal information is sent to: Israel, United States, Ireland and other countries where Wix operates

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Google Ireland Limited

Category of recipient: Email and cloud services provider

Country the personal information is sent to: Ireland, United States and other countries where Google or its subprocessors operate

How the transfer complies with UK data protection law: Google uses appropriate safeguards for international transfers, including applicable adequacy decisions and contractual safeguards such as the UK Addendum to the EU Standard Contractual Clauses.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Wix.com Inc.

Category of recipient: Website hosting and technology services provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: Standard Contractual Clauses (SCCs) and appropriate supplementary safeguards.

Organisation name: Google LLC

Category of recipient: Cloud and technology services provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: Google relies on appropriate safeguards for international transfers, including the UK Addendum to the EU Standard Contractual Clauses and applicable adequacy decisions.

How to complain:

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: hello@morgansaltandvine.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

Who we share information with

Sharing information outside the UK

How to complain

Contact details

Telephone: 07919026740

Email: hello@morgansaltandvine.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses

Purchase or account history

Payment details (including card or bank information for transfers and direct debits)

Health information (including dietary requirements, allergies and health conditions)

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

Health information

We collect or use the following information to comply with legal requirements:

Name

Contact information

Financial transaction information

Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Payment details

Purchase or service history

Financial transaction information

Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information:

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, deal with queries or claims, and meet our legal and accounting obligations.

Enquiry information where no booking is made is generally kept for up to 12 months.

Customer and transaction information is generally kept for up to 6 years to meet legal and accounting requirements.

Dietary and allergy information is kept only for as long as reasonably necessary to provide the service, or longer where necessary to deal with an incident or claim.

Who we share information with:

Data processors:

Wix.com Ltd

This data processor does the following activities for us: They host our website and process information submitted through our website enquiry forms.

Google Ireland Limited

This data processor does the following activities for us: They provide our Gmail email service and store and process emails and related contact information.

National Westminster Bank plc

This data processor does the following activities for us: They provide our business banking services and process financial transactions and related payment information.

Others we share personal information with

Insurance companies

Professional or legal advisors

Relevant regulatory authorities

Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF